The Chamber meets Sam Mirson, Country Manager Quinyx Netherlands, for an interview for Swedish Chamber Annual Review 2019.
The Quinyx story began in 2005, when Erik Fjellborg Founder & CEO, was flipping burgers at McDonald’s in Örebro at the age of 17. He noticed that there were problems with scheduling the shifts for the personnel and he developed an idea that wouldn’t just change his life, but would change the lives’ of millions of people around the globe. In 2007 he had created Quinyx, a workforce management system recently named one of the top 50 super-scaleups in Europe.
In 2019 Quinyx opened their office in Amsterdam. Now they have offices in 8 countries: Sweden, UK, Finland, Germany, Norway, Denmark, and the US, and customers in around 40 different countries.
The urgency for workforce management
Millions of people are working on an hourly basis around the world. Sectors like hospitality, logistics, healthcare, retail and other service industries are currently employing over 1.5 billion people worldwide. People who work uncomfortable hours, earn minimum wages, have no say and experience a huge lack of trust, as well as lack of flexibility – in industries where it is needed the most. This is the field where Quinyx wants to make a difference.
Creating a happy workforce, creates a happy business.
Sam Mirson, Country Manager at Quinyx Netherlands explains how they make a difference: “Quinyx supports business from bottom up. I think this is a Swedish mentality if you look internationally. We empower the employees by improving their work lives. Because an engaged workforce, according to Gallup, is 20% more productive. People who enjoy their work will grow, develop, provide better customer service, and create a successful business.”
Everything in one place
Quinyx makes labor-intensive processes easy. With a 4.5 score in the App-store and Google ratings they are the best in class. Sam Mirson “We invest heavily in our product, all the money that Quinyx makes we put back into the product, so the product is evolving very quickly. It’s more than managing schedules or time registrations, the AI-forcasting, and integration to external salary systems are important features for businesses.”
The value of data
Artificial intelligence feeds on the amount of data, with 800 clients, 500.000 active users and 14 million app logins per month Quinyx has a lot of data on how people interact with work. Sam Mirson: “This is really interesting to look at, for example how much people look at their schedules, applying for leave, giving notice of interest to take shifts and swapping shifts with each other. You can compare your own data or with data from other companies to optimize for better results. The data gives really good insights. If we see that in the Amsterdam area, a lot of people are applying for sick leave on the app it can help other customers to prepare for that by saying that they might have a 90% chance that somebody will call in sick next Monday. Then they can make the decision to call in an extra shift”.
Flexibility is key
Research in the Netherlands showed that the number one reason why people leave their jobs is lack of flexibility. With 54% the percentage is much higher than any other countries in Europe. Followed by career progression and salary at third place. Sam Mirson: “If we look at the data, temporary employments in the Netherlands is at 21,5% which is 85% higher than the rest of Europe according to OECD. In the Netherlands 55% of the people aged 15 to 24 have a temporary contract. And that is also quite high but people here seem ok with it because only 6.3% of those are involuntary.”
This is why we make things easier for the managers with our app. For example, with the shift swaps. They can push a button and see who is available with the right skills, and possible within HR regulations within a second. And we can also enable to punch in and out at more places when a company has multiple locations”
The answer to laws and regulations
“At Quinyx we have the highest standards of security. With banks and government institutions as customers, you can imagine how important this is. Quinyx is compliant with all the GDPR-related (AVG) and personal data security regulations. It is only the encrypted data that you can use in comparisons and research. When it comes to compliances in the Netherlands it helps us being from the Nordics because our labor laws are quite similar. There are also changes in the Netherlands because of the new WAB rules that came into force the first of January this year. We are fully compliant to those new regulations.”
Clients & Partners
Quinyx is working with many global brands in the Netherlands such as Rituals, Hanos, Swarovski, Flying Tiger and many more. Sam Mirson explains their strategy: “We work very tightly with partners. We collaborate with sales & marketing activities so we can introduce our customers to each other. Organizing lunch & learns to inspire business for example. And we use some partners with the implementations so they can leverage on our success. We are open to expand even more with partners to generate more local presence.”
The benefits for customers
“We save at least 50% of admin time for our customers. So just saving that time, if you translate those hours into money, because those hours are still utilized, but into more productive tasks than scheduling. So that helps our customers to earn more money. We also see that the employee engagement goes up with 10% across all our customers and that employee engagement is translating into 5% percent more sales. We see a reduction in 12% on payroll costs when you start using Quinyx and you are able to reduce sick leave because you actually co-create the schedule with your employees.”
With the green movement in full swing, what is the Quinyx policy for Sustainability? Sam Mirson: “We have sustainability policies at Quinyx. For example, we do a lot of video conferences instead of meetings in person. And when you have to travel we use the train if possible instead of the plain to reduce the carbon footprint. In our social updates we motivate each other to calculate how much CO2 emissions we saved.”
By Johanna Lund and Kerstin Gerlagh, Swedish Chamber of Commerce Annual Review 2019
Welcome to read more Member interviews in Annual Review 2019