Swe-Cham Patron Member Ericsson about the critical role of telecom networks in times of containment

Back to overview

The critical role of telecom networks in times of containment

First and foremost, our focus is to assure the Ericsson family including employees, vendors and customers are safe during these difficult times. That being said, as a provider of critical infrastructure for our country, Ericsson also has a duty to ensure continuity of service during this period. Telecom networks play a critical role during containment. What would happen if we no longer have a phone at home to keep in touch with our family, if we could no longer telework, if hospitals have no means of communication, if we no longer have TV and internet?

In the Netherlands, as in most of the other countries in the world where Ericsson is present, business activities, operations, project execution, and overall corporate life continue, even though most of them are now done remotely.

Ericsson teams mobilized alongside operators to ensure proper network management

In the Netherlands, more than a hundred engineers and technicians from the support team work alongside operators to help them ensure the proper management of their networks and increase network capacity when necessary. In particular, Ericsson Netherlands has set up a specific support unit to help operators with their network scale-up.

Little or no impact on our ability to supply our customers

As for Ericsson’s production sites around the world, at present they are all operational and none have been closed. In accordance with the recommendations of the Chinese authorities, Ericsson’s production site in China was closed, but is now being operational again. Ericsson has a global sourcing strategy, close to its customers. Thanks to this strategy, we have production capacities in many countries, for example in the United States, Estonia, Poland, Brazil, Mexico, China and India. The effects we have seen so far on our supply chain have little or no impact on our customers.

As a global company, we have a process and organizational structure in place to address potential issues our business may face, both to ensure the health and safety of our employees and to minimize the impact on our operations as much as possible.

In Netherlands, we remain attentive to our customers to help them get through this period of high network demand.

We continue to lead in 5G. From technology leadership to performance in the field, there is no-one ahead of us. We were first with commercial networks across four continents and have more than 80 commercial 5G agreements or contracts with unique operators, of which 27 are live networks. We have more 5G devices working on our equipment than anyone else and every day we ship enough 5G-ready radios to cover the greater Randstad area. On the back of our largest portfolio in the industry with over 54.000 granted patents and our leading technology and we are winning market share and stand ready to support government and operators with their 5G ambitions.

Ericsson wishes everyone the best during these difficult times. We understand that challenges like the ones we face together today have an opportunity to impact our lives in ways that we could not have imagined. We encourage you to be patient and take advantage of these moments to stay close to family, reconnect with old friends and stay safe. We will keep working to make sure we all stay connected.

Photo Ericsson: Everth Flores, CEO Ericsson Netherlands