In November last year, we conducted our Member Survey to better understand which services, activities, and key values offered by the Chamber matter most to our members, as well as how they wish to engage more with the Chamber’s activities.
The survey, which engaged Patron, Corporate, Private, and Young Professionals, saw a remarkable 94.6% increase in responses, with an impressive 216% rise in participation from Young Professionals compared to the previous year. These results not only highlight the strong engagement within our community but also provide clear direction for future improvements and initiatives.
“We are very pleased to see that our services reflect our member’s needs and that our community continues to thrive and engage,” says Kerstin Gerlagh, CEO of the Swedish Chamber of Commerce for the Netherlands.
We are grateful to all our members who dedicated their time to share insights in our Member Survey. We have started to connect with those who have expressed interest in engaging more with our vibrant community, such as Committee membership, being featured in our communication channels, collaborating in partner events, and as a hosting company – among others.
Key Highlights from the Member Survey 2024
Average Satisfaction Level:
The Swedish Chamber received a score of 8.0 out of 10 for overall satisfaction, underscoring the positive reflection our services have on our valued members interests and needs. Member satisfaction is at the core of everything we do, and we are committed to continually refining our services and activities to meet our members expectations.
Likelihood to Recommend the Chamber:
Achieving a score of 8.26, members expressed a strong willingness to recommend the Swedish Chamber to their professional networks. We are honoured to be regarded as a trusted resource within the professional networks of our members.
Likelihood to Recommend Young Professionals:
The 9.32 score for recommending the Young Professionals speaks volumes about its value. We’re thrilled to see that the community continues to meet the needs of the next generation of business leaders, offering an exceptional platform for growth and connection.
Young Professionals Satisfaction:
With a 9.16 satisfaction score, we’re excited to see how positively the Young Professionals view their engagement with the Chamber, and we’re committed to ensuring the community remains a key driver in their professional journey.
The survey results affirm the continued importance of fostering a robust and engaging network, ensuring that our community thrives and supports both individual and collective growth. Stay tuned as we take these insights forward into our strategic planning for 2025 and beyond.
Thank you for being an essential part of our community and the cornerstone of our progress!
