Handelsbanken earns top marks for customer satisfaction in all its home markets

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Handelsbanken press release from September 18, 2023:

Handelsbanken once again has the most satisfied customers among the major banks in Sweden*, receiving top marks from both personal and corporate banking customers in all its home markets. This is the result of the latest annual survey carried out by the Swedish Quality Index/EPSI, SKI Bank 2023.

“Personal meetings and long-term relationships create the stability that today’s banking customers expect and demand. These results serve as a confirmation that our way of running a bank adds genuine value for our customers,” comments Michael Green, Head of Handelsbanken Sweden.

Handelsbanken is top ranked for customer satisfaction in the UK, Norway and the Netherlands, the markets outside Sweden where the Bank has operations. In Sweden, Handelsbanken has the most satisfied personal and corporate banking customers of all the major banks. The Bank was also recently awarded “Business Bank of the Year 2023” and “Sweden’s Small Enterprise Bank 2023”.

This year’s survey by SKI/EPSI shows that banking customers want the option of engaging with their bank digitally and in person, and that in the current economic climate, it is increasingly important to have a personal relationship with one’s bank. The personal relationships with dedicated account managers is highlighted by many customers as a reason for Handelsbanken’s ratings.

“This is further confirmation, from both existing and potential customers, of the competitiveness of our offering. Whilst our customers like to self-serve via our digital channels when it suits them, the personal meeting remains at the very heart of our approach, and today’s SKI/EPSI results show that our customers really value speaking to dedicated branch teams who are decision makers with a broad mandate and extensive knowledge of both individual customers’ needs and the local market,” says Mikael Sørensen, CEO of Handelsbanken UK.

Corporate customers expressed particular appreciation for the proactive approach taken by the Bank’s advisors when making contact and for the fact that they are available whenever the customer seeks a conversation, regardless of whether this takes place online or in person.

“Meetings between people are at the very heart of how we create value for our customers, and build confidence and long-term customer relationships. I would like to thank our customers for the trust they have in us. These results will encourage us to continually evolve, together with our customers,” says Michael Green.

Read more at Handelsbanken’s website here.